Returns & Refunds

We hope you love your Yummikeys products, but we know that every baby is different and sometimes a product might not be quite right for you.

If you need to return something, we're here to help.

Change-of-mind returns

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To exercise this right, please notify us by email at info@yummikeys.com within 14 days of delivery.

You then have a further 14 days from the date you notify us to return your products.

Returning your products

Our products are designed for babies to explore with their hands and mouths, so hygiene and product safety are particularly important to us.

You may inspect your products as you would reasonably be permitted to do in a shop.

However, if products have been handled beyond what is necessary to establish their nature, characteristics and functioning, and this has reduced their value, we reserve the right to make a deduction from your refund to reflect that loss in value.

This includes, where applicable, products that have been:

• Used, chewed or mouthed by a baby.
• Scratched, marked or otherwise damaged through use or excessive handling.
• Returned with missing components or damaged packaging where this has reduced their value.

For hygiene and safety reasons, we cannot resell products that have been used or mouthed by another baby as new.

Any refund deduction will reflect the actual reduction in value and will be assessed individually in accordance with your statutory rights.

Original packaging

Please take care when opening your Yummikeys products if you think you may wish to return them.

Our Yummirings are supplied securely attached to a cardboard insert using paper ties and presented in their retail box.

When returning your products, please:

• Include the original retail box, cardboard insert and paper ties where possible.
• Secure the products carefully to prevent damage during return transit.
• Use suitable protective outer packaging rather than attaching postage labels directly to the retail box.

Missing or damaged packaging may affect the value of a returned product and may result in a deduction from your refund where legally permitted.

Engraved and personalised products

Our engraved products are made especially for you.

For this reason, personalised products cannot normally be returned or refunded if you change your mind.

Please check all names, dates, wording, symbols and engraving details carefully before placing your order.

If your personalised product arrives faulty, damaged or not as ordered, please contact us so we can put things right.

Your statutory rights remain unaffected.

Faulty or damaged products

Every Yummikeys product is designed with safety in mind, and we take any concerns about our products seriously.

If your product arrives faulty or damaged, or develops a fault, please contact us at info@yummikeys.com with your order number and a description of the issue.

Photographs are always helpful in allowing us to understand what has happened and resolve the issue as quickly as possible.

Where a product is faulty, not as described or not of satisfactory quality, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a refund, repair or replacement.

Our change-of-mind returns conditions do not restrict your statutory rights in relation to faulty goods.

Return postage

For change-of-mind returns, customers are responsible for the cost of returning their products to us.

We recommend using a tracked postal service and retaining your proof of postage.

Please package your return carefully to protect the products and their packaging during transit.

If your product is faulty, damaged on arrival or supplied incorrectly, we will cover reasonable return postage costs where required by law.

Please contact us before returning a faulty product so we can advise you on the next steps.

How to arrange a return

Please email info@yummikeys.com with your order number and details of the products you wish to return.

We will reply with return instructions and any information needed to process your return.

Please contact us before sending anything back so we can ensure your return is handled correctly.

Once your return has been arranged, please send it to:

Yummikeys
6 Back Lane
Aberlady
EH32 0RU

Please note that contacting us is not a requirement for exercising your statutory cancellation rights by any other legally permitted method.

Refunds

Once your return has been received, we will inspect the products and assess their condition in accordance with this policy and your statutory rights.

For change-of-mind returns, we may make a deduction where handling beyond what is reasonably necessary has reduced the value of the products.

Any deduction will reflect the actual reduction in value and will not be an arbitrary handling or restocking fee.

Where you exercise your statutory right to cancel, we will refund the applicable original standard delivery charge as required by law. Additional delivery costs arising from your choice of a more expensive delivery method are not refundable.

Refunds will be issued to your original payment method without undue delay and within the applicable statutory time limits.

Where you exercise your statutory cancellation right, we will issue your refund within 14 days of receiving your returned items or, if earlier, receiving evidence that you have sent them back.

We may withhold the refund until we have received the goods or you have supplied evidence of having sent them back, whichever is earlier.

Please allow additional time for your bank or card provider to process the payment.

Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.